Delivery & Returns
RETURNS AND THE RULES
- When will the amount be refunded to my account? Returns take between 5 to 10 working days to process. If your return has been processed, you will receive an email from at the registered email address confirming that the amount will be refunded. You will be reimbursed using the same payment method used for purchase, within 10 working days.
- Items should be returned in their original state, unused, complete and in their original packaging
- If items are damaged or incomplete you will be charged accordingly
- See The Vintage Christmas Company general terms and conditions
- Any postal costs will be met by the customer from outside The Netherlands
- Send, via Track & Trace, to: The Vintage Christmas Company p/a Affaire d'Eau - Haarlemmerdijk 150 - 1013 JJ Amsterdam - the Netherlands
- Keep the Track & Trace number to monitor, when necessary
- Once your returns have been received you will be notified by email
REFUNDS BASED ON PAYMENT METHOD
Your funds will be reimbursed within 10 working days (from the moment your return was processed). Once your return has been received you will be notified by email.
Bank transfer: The purchase amount will be automatically transferred to the account in question, any cost for bank transfer will be deducted from the amount payed.
PayPal: The purchase amount will be automatically transferred to your PayPal account
When purchasing items in The Vintage Christmas Company webshop, legal guarantee will be applied. Legal guarantee means that the item has to do that which the consumer may reasonably expect of it. There is no legal framework attached to this guarantee, as the consumer’s expectations may differ for each item.